Legal and Account Protection Questions
Your account remains active and your balance is held securely. We retain your account data for 2 years after your last login, then begin a deprecation process. You can reactivate your account at any time by logging in again from the lobby.
Log into your account on desktop, navigate to Settings > Account > Legal & Data, and select 'Request My Data'. We compile your export—login history, deposit records, game activity, and personal details—and deliver it within 10 business days.
Your deposit and withdrawal protections depend on local law in your region. All transactions through DANA, OVO, GoPay and QRIS are processed through licensed payment providers regulated locally. We follow their compliance standards for fund handling.
Yes. If a withdrawal via DANA, OVO, GoPay or QRIS does not reach your wallet within 4 hours on a business day, contact live chat with your transaction ID. Our team will investigate and escalate to your payment provider if needed.
Initial verification happens during registration and takes seconds. Withdrawal verification occurs when you request a payout; our compliance team confirms your identity and payment method within 15 minutes on average, then releases your funds.
We share only the data required to process your deposit or withdrawal: your name, account ID, amount and payment method. Payment partners handle this data under their own privacy policies. We never share your game activity or chat history with third parties.
Contact our legal team via live chat or email to request permanent account deletion. We will close your account, delete personal data within 30 days (except records required by local law), and confirm your removal in writing.
